M9 Care 

Our highly skilled team delivers a world class service to support you and your business with any IT issues you may have.  We will work with you to define and implement an IT strategy that will fit your budget and support your business needs.

We have a wonderful team of engineers, based in London and Kuala Lumpur, which enables us to deliver a 24×7, follow-the-sun service, monitor &  manage your business infrastructure and give you peace of mind that your systems are up to date and secure.  Your IT is in safe hands and delivers high-availability to your customers. Every engineer at M9 is trained and qualified, from industry standard technical training to bespoke systems and 3rd party software.  Our engineers also participate in ongoing internal training programmes, which focus on understanding your business and its requirements, as well as soft skills and role-play training.  This gives our engineers the tools to deliver a seamless and flawless experience.

M9 delivers monthly management reporting to understand trending issues, Service Level Agreements (SLAs), user experience and satisfaction.  Additionally, service reviews are carried out regularly to identify continuous improvement, as well as looking at how future business plans and technical innovation should shape your IT strategy.  We take great pride in our service reviews, as this is where we discover any challenges you may face and where we can help you to bridge the gap between the present situation and your future business goals.

M9 is recognised as a trusted advisor across the industry.  We are passionate and thrive on delivering excellent customer service and optimising workforce productivity.  This is why our clients choose M9!

0203 667 8282